Overview
ProHealth Clinic (“we,” “us” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website, online forms and patient communications, how we use it, and the choices you have. Protected health information you share as a patient is also covered by our Notice of Privacy Practices (HIPAA Notice), which takes precedence where the two differ.
Information We Collect
Information you provide. When you request an appointment, verify insurance, apply for a job, subscribe to our newsletter or contact us, we collect the details you enter, such as your name, email address, phone number, date of birth, insurance information and the reason for your visit.
Information collected automatically. When you browse our website we may collect technical information such as your IP address, browser type, device information, pages visited and referring website. See our Cookie Policy for details.
How We Use Information
- To schedule and confirm appointments and respond to your requests.
- To verify insurance coverage and handle billing questions.
- To send appointment reminders, health tips and clinic updates you have opted into.
- To review job applications.
- To operate, secure and improve our website and services.
- To comply with legal and regulatory obligations.
Sharing & Disclosure
We do not sell your personal information. We share it only with:
- Service providers who help us run our website, scheduling, communications and billing, under contracts that require them to protect your information.
- Insurance carriers and payers, when needed to verify coverage or process claims.
- Authorities, when required by law, court order or to protect the safety of patients, staff or the public.
Cookies & Analytics
We use cookies and similar technologies to keep the site working, remember your preferences and understand how visitors use our pages. You can control cookies through your browser settings. Learn more in our Cookie Policy.
Data Security
We use administrative, technical and physical safeguards designed to protect your information, including encrypted connections and restricted access. No method of transmission over the internet is completely secure, so please do not send sensitive medical details through general contact forms or email.
Your Choices & Rights
- You may unsubscribe from marketing emails at any time using the link in the email.
- You may ask to access, correct or delete personal information we hold about you, subject to legal record-keeping requirements.
- Patients have additional rights over their medical records, described in our HIPAA Notice.
Children’s Privacy
Our website is not directed to children under 13. Information about minors receiving care is provided by a parent or legal guardian and is handled under our HIPAA Notice.
Changes to This Policy
We may update this Privacy Policy from time to time. The “last updated” date at the top of this page shows when it was last revised.
Questions about your privacy?
Contact our Privacy Officer and we’ll be glad to help.